ITIL Support and Restore Practitioner

5 Day Course
Official ITIL Curriculum
Code SRP

This course has been retired. Please view currently available ITIL Training Courses.

Modules

Course Content (9 topics)

  • Planning the key activities in the Service Desk function and the Incident and Problem Management Processes
  • Planning the exchange of appropriate information relevant to managing the Support and Restore processes
  • Planning the monitoring and reporting on the performance and achievements in the Support and restore processes
  • Organising the exchange of information with other processes
  • Maintaining the procedures of the Support and Restore processes
  • Organising the relationship between Incident Management and problem Management processes
  • Organising proactive Problem Management
  • Monitoring and optimising the Support and Restore processes
  • Proposing improvements based on results of monitoring and/or reviews

Prerequisites

Students attending this course must holds the ITIL® Foundation Certificate.

Sections