ITIL Release and Control Manager

5 Day Course
Official ITIL Curriculum
Code RCP

This course has been retired. Please view currently available ITIL Training Courses.

Modules

Course Content (11 topics)

  • Introduction to Service Management with an emphasis on how the three core processes interface between each other and how they interface to other Service Management processes
  • Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
  • The four stages of Configuration Management: identification, control, status accounting and verification
  • Implementation and Maintenance of the Configuration Management Database (CMDB)
  • Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
  • The normal and urgent change process lifecycle, including prioritisation, impact assessment and resource assessment
  • The role of the Change Advisory Board
  • Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
  • Setting up a definitive software library
  • Releasing and implementing new hardware and software components
  • Using a CMDB to manage the incident, problem, change lifecycle

Prerequisites

Students taking the EXIN Restore and Control exam must have completed an accredited course, and hold the ITIL Foundation Certificate.

Sections