M2272: Implementing and Supporting Microsoft Windows XP Professional

5 Day Course
Hands On
Official Microsoft Curriculum
Code M2272

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite


The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. Customers have indicated that they require an in-depth training solution for implementing and supporting Windows XP Professional. Therefore, this course will address customers' needs for knowledgeable personnel that can support desktops running Windows XP Professional.

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Installing Microsoft Windows XP Professional (7 topics)

  • Planning an Installation of Microsoft Windows XP Professional
  • Installing Windows XP Professional from a Product CD
  • Installing Windows XP Professional from a Server
  • Upgrading to Microsoft Windows XP Professional
  • Transferring User Settings by Using the USMT
  • Performing Post-Installation Tasks
  • Troubleshooting Failed Installations

Automating an Installation of Microsoft Windows XP Professional (8 topics)

  • Introduction to Automating an Installation of Windows XP Professional
  • Creating Answer Files
  • Creating a Uniqueness Database File
  • How Setup Uses Answer Files and UDFs
  • Performing an Automated Installation of Windows XP Professional
  • Introduction to Creating and Deploying an Image
  • Preparing a Reference Computer
  • Creating

Configuring Hardware on a Computer (1 topic)

  • Testing

Troubleshooting the Boot Process and Other System Issues (1 topic)

  • Deploying an Image Configuring Plug and Play Devices

Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks (4 topics)

  • Running Microsoft Windows XP Professional
  • Installing and Configuring Hardware Devices
  • Working with Drivers
  • Troubleshooting Hardware Devices

Configuring the Desktop Environment (6 topics)

  • Examining the Windows XP Professional Boot Process
  • Controlling System Settings During the Boot Process
  • Changing Startup Behavior Using the Boot.ini File
  • Using Advanced Boot Options to Troubleshoot Startup Problems
  • Using the Recovery Console to Start the Computer
  • Restoring a Computer to a Previous State

Configuring and Supporting TCP/IP (7 topics)

  • Examining Workgroups and User Accounts
  • Creating and Authenticating Local User Accounts
  • Configuring Local Security
  • Configuring Logon Options in a Workgroup
  • Configuring Networking Options in a Workgroup
  • Joining a Domain
  • Operating in a Domain

Configuring Names Resolution (5 topics)

  • Configuring User Desktop Settings
  • Customizing the Desktop Environment
  • Configuring System Settings
  • Understanding How Profiles and Group Policy Affect Desktop Customization
  • Using Remote Assistance

Configuring Windows XP Professional for Networks Running Novell NetWare and UNIX Operating Systems (6 topics)

  • Introduction to TCP/IP
  • Examining Classful IP Addressing
  • Defining Subnets
  • Using Classless Inter-Domain Routing
  • Configuring IP Addresses
  • Troubleshooting IP Addresses

Supporting Remote Users (4 topics)

  • Determining TCP/IP Name Resolution Methods
  • Configuring DNS Client Name Resolution and DNS Dynamic Updates
  • Configuring Name Resolution on WINS Clients
  • Working with LmHOSTS

Configuring Microsoft Windows XP for Mobile Computing (4 topics)

  • Installing and Configuring Client Service for NetWare
  • Interoperating with UNIX
  • Configuring UNIX Interoperability
  • Installing Windows XP Professional Client Features to Operate with UNIX Servers

Managing Disks (7 topics)

  • Establishing Remote Access Connections
  • Connecting to Virtual Private Networks
  • Configuring Inbound Connections
  • Configuring Authentication Protocols and Encryption
  • Examining the Remote Desktop Feature
  • Configuring Computers to Use Remote Desktop
  • Storing User Names and Passwords to Facilitate Remote Connections

Configuring and Managing File Systems (3 topics)

  • Configuring Hardware for Mobile Computing
  • Configuring Power Management Options for Mobile Computing
  • Making Files

Monitoring Resources and Performance (1 topic)

  • Folders


Students should have:
  • A+ certification, or equivalent knowledge.
  • Net+ certification, or equivalent knowledge.
  • Completed Course 2028, Basic Administration of Microsoft Windows 2000, or have equivalent knowledge of administrative tasks

Prerequisite Certifications

  • CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software ve...
  • The CompTIA Network+ certification is the global standard for professionals with at least nine months of experience in network support or administration. Network+ Certification demonstrates technical ...

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