ISO20000 for Auditors
Overview
This course is aimed at practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
Course Objectives
- To prepare practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
- To provide an understanding of the ISO20000 Standard and associated itSMF Certification process
- To prepare delegates for the itSMF ISO20000 Auditor Certificate
Who Should Attend
The course is aimed at experienced internal or external auditors (working for an RCB).
The qualification is based on a closed book 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the itSMF ISO20000 Auditor Certificate. Additional exam fee for 2008 of £100 will be applied.
Training Partners
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