ICT Infrastructure Management (ICTIM)

3 Day Course
Official ITIL Curriculum
Code ICTMP

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

This course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.

Who Should Attend

This course is for anyone involved with the supply and support of business-focused ICT services and who require a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support and maintenance.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Course Content (8 topics)

  • ICT Infrastructure Management
  • Requirement analysis and business cases for ICT Infrastructure Management
  • Design & planning processes
  • Organisation
  • Deployment process
  • Operations process
  • Technical support process
  • Supplier management

Prerequisites

Although there is no formal requirement, students would ideally hold the Foundation Certificate in IT Service Management (all versions) before attending this course.

or call:408-759-5074

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