ICT Infrastructure Management (ICTIM)
This course has been retired. Please view currently available ITIL Training Courses.
Course Content (8 topics)
- ICT Infrastructure Management
- Requirement analysis and business cases for ICT Infrastructure Management
- Design & planning processes
- Deployment process
- Operations process
- Technical support process
- Supplier management
Although there is no formal requirement, students would ideally hold the Foundation Certificate in IT Service Management (all versions) before attending this course.