ICT Infrastructure Management (ICTIM)

3 Day Course
Official ITIL Curriculum
Code ICTMP

This course has been retired. Please view currently available ITIL Training Courses.

Modules

Course Content (8 topics)

  • ICT Infrastructure Management
  • Requirement analysis and business cases for ICT Infrastructure Management
  • Design & planning processes
  • Organisation
  • Deployment process
  • Operations process
  • Technical support process
  • Supplier management

Prerequisites

Although there is no formal requirement, students would ideally hold the Foundation Certificate in IT Service Management (all versions) before attending this course.

Course PDF

Print

Sections