ITIL Capacity Management Practitioner

3 Day Course
Official ITIL Curriculum

This course has been retired. Please view currently available ITIL Training Courses.


Course Content (16 topics)

  • How to manage the current and future capacity requirements of the business
  • Making Capacity Management the focal point for all IT capacity and performance issues
  • Aligning the Capacity Management process to the business requirements
  • Resource Capacity Management - optimising the utilisation of the components
  • Service Capacity Management - matching the Service Level targets
  • Business Capacity Management - planning for the present and the future
  • Monitoring, analysis and tuning - looking to improve performance
  • Modelling and application sizing
  • Demand Management - influencing how resources are used
  • Production of the Capacity Plan
  • Costs, benefits and problems
  • Planning and Implementation
  • The responsibilities of the Capacity Management process
  • Reviewing the process
  • Critical success factors and key performance indicators (KPIs)
  • Interfaces with other Service Management processes


Students should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management (all versions).