ITIL Capacity Management Practitioner

3 Day Course
Official ITIL Curriculum

This course has been retired. Please view currently available ITIL Training Courses.


Course Content (16 topics)

  • How to manage the current and future capacity requirements of the business
  • Making Capacity Management the focal point for all IT capacity and performance issues
  • Aligning the Capacity Management process to the business requirements
  • Resource Capacity Management - optimising the utilisation of the components
  • Service Capacity Management - matching the Service Level targets
  • Business Capacity Management - planning for the present and the future
  • Monitoring, analysis and tuning - looking to improve performance
  • Modelling and application sizing
  • Demand Management - influencing how resources are used
  • Production of the Capacity Plan
  • Costs, benefits and problems
  • Planning and Implementation
  • The responsibilities of the Capacity Management process
  • Reviewing the process
  • Critical success factors and key performance indicators (KPIs)
  • Interfaces with other Service Management processes


Students should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management (all versions).

Course PDF