BCS Certificate in Modelling Business Processes

3 Day Course
Official Curriculum
Code MBP-2

Book Now - 3 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

At the end of the course delegates may sit an examination to attain the BCS Business Systems Development certificate in Modelling Business Processes. (This may need to be booked seperately).

Delegates will learn how to:

  • Identify and model core business processes at an organisational level
  • Identify and model business processes at the process level
  • Identify the events that trigger the business processes
  • Identify the outcomes from the business processes
  • Model the actors, tasks and process flows that comprise a business process
  • Analyse the tasks within a business process
  • Identify the business rules applied within tasks
  • Analyse the performance issues of individual tasks
  • Identify the performance measures applied within a business process
  • Analyse and improve business processes

Those delegates taking the ISEB certificate will need to spend 60-90 minutes each evening on revision and example examination questions. Candidates with special examination requirements should consult the BCS web site (www.bcs.org) for the BCS Special Needs policy. Note that the exam administration must be advised at least four weeks in advance of any special requirement.

Training Partners

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The Context for Business Process Modelling (10 topics)

  • Purpose of business process modelling
  • Process for business process modelling
  • Approaches to business process modelling
  • The hierarchy of business processes - organisation, process and task levels
  • Differences between the process view and the functional view of an organisation
  • Advantages of the process view
  • Organisational model of processes
  • Strategic context for business processes Relationships between processes, including those at the same level and between levels of hierarchy
  • Building an organisational view of processes
  • Delivering value to customers and the value proposition

Modelling the Business Processes (5 topics)

  • Using activity diagrams to model business processes - actors, tasks, process flows, decisions Modelling as-is business processes
  • Events that trigger business processes - external, internal, time-based
  • The outcomes from business processes
  • Timelines for business processes
  • Business process measures

Documenting Tasks (3 topics)

  • Identifying tasks " one person, one place, one time
  • Documenting steps to complete the tasks Documenting business rules
  • Task performance measures

Evaluating and Improving Business Processes (7 topics)

  • Identifying problems with the as-is business processes
  • Analysing the process flow
  • Analysing the handoffs
  • Analysing the tasks
  • Staff performance issues
  • Challenging the business rules
  • Modelling the to-be business processes; Approaches to business process improvement

Transitio (5 topics)

  • Integration of business process modelling and requirements definition
  • Implementation issues (Approaches - pilot run, direct changeover, parallel) Organisational design
  • Role definition
  • Staff development
  • Managing change implementation


There are no specific pre-requisites for this course.

Relevant Certifications

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Mar Apr May Jun Jul Aug
Virtual Classroom (Attend From Anywhere)
3 Days $2,330
MBP-2 3 Days $2,330
MBP-2 3 Days $2,330
Leeds (City Exchange)
3 Days $2,330
MBP-2 3 Days $2,330
Manchester (Oxford St)
3 Days $2,330

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