Mac OS X Snow Leopard 10.6 Support Essentials
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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
Mac OS X 10.6 (Snow Leopard) Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who should attend?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs
Delegates will learn how to:
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X 10.6 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Additional Learning
The courses below may help you meet the knowledge level required to take this course.
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Mac OSX: Getting Started v10.6
The Mac OSX: Getting Started training course is designed to give new Mac users a full appreciation of this extremely sophisticated operating system