Mac OS X Snow Leopard 10.6 Support Essentials

3 Day Course
Hands On
Official Curriculum

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


Mac OS X 10.6 (Snow Leopard) Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs

Delegates will learn how to:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.6 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Introduction (2 topics)

  • Overview of topics covered during the course
  • The Certification process

Installation (3 topics)

  • Mac OS X installation process
  • Common user issues
  • Troubleshooting techniques regarding installation

User accounts (3 topics)

  • Creating user accounts
  • Multiple users on OS X
  • Troubleshooting common account problems

Command line and automation (3 topics)

  • Command line essentials including navigation and file manipulation
  • Basic scripting and automation using the shell
  • Automator and Applescript

File Systems (4 topics)

  • File systems supported by OS X
  • File and Directory ownership and permissions
  • Disk utility and file repair
  • Using the Command Line for file navigation

File Management (11 topics)

  • The Root volume
  • File system layout
  • Preferences
  • Frameworks
  • File types unique to Mac OS X (ie: resource forks and packages)
  • Using Spotlight
  • File archives
  • Disk images
  • Archiving and restoring data with Time Machine
  • Managing backup data
  • How to access the data outside of Time Machine

Applications (6 topics)

  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship between processes and applications
  • Tools for monitoring and managing processes
  • Application preferences
  • Troubleshooting and Boot Camp

Network configuration and troubleshooting (7 topics)

  • Basic network configuration
  • TCP/IP networking
  • Ethernet
  • AirPort
  • Multiple network connections
  • Appropriate use of network locations
  • Troubleshooting network elements

Accessing network services (10 topics)

  • Connecting to common network resources
  • Network user accounts with Directory Services
  • AFP, SMB, SSH, FTP and WebDAV connections
  • Isolating software issues from network issues
  • Enabling Network Services on a Mac OS X client
  • Peer to peer collaboration
  • Sharing files between Macs and Windows
  • Sharing web documents
  • Firewalls
  • Techniques to isolate Server issues from client and network issues

Providing network services (3 topics)

  • Using OS X to provide network services
  • Sharing files using AFP, SMB, FTP and HTTP
  • Securing services using the Mac OS X firewall

Peripherals (7 topics)

  • Connecting peripherals to a Mac
  • Cabling
  • Device drivers for common peripherals
  • Managing printers
  • Print-job management
  • Printer PPDs and PDF workflow
  • Troubleshooting

The Startup Process (4 topics)

  • Troubleshooting boot issues with a Mac at startup
  • Phases of the startup process
  • Using Launchd
  • Login window startup items


Students should have basic Mac OS X knowledge and basic troubleshooting experience before attending the course.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

  • Mac OSX: Getting Started v10.6

    The Mac OSX: Getting Started training course is designed to give new Mac users a full appreciation of this extremely sophisticated operating system

    1 Day Course Hands On Training Official Curriculum Course Code MT200
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

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