Mac OS X Snow Leopard 10.6 Support Essentials

3 Day Course
Hands On
Official Curriculum

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


Mac OS X 10.6 (Snow Leopard) Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs

Delegates will learn how to:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.6 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Introduction (2 topics)

  • Overview of topics covered during the course
  • The Certification process

Installation (3 topics)

  • Mac OS X installation process
  • Common user issues
  • Troubleshooting techniques regarding installation

User accounts (3 topics)

  • Creating user accounts
  • Multiple users on OS X
  • Troubleshooting common account problems

Command line and automation (3 topics)

  • Command line essentials including navigation and file manipulation
  • Basic scripting and automation using the shell
  • Automator and Applescript

File Systems (4 topics)

  • File systems supported by OS X
  • File and Directory ownership and permissions
  • Disk utility and file repair
  • Using the Command Line for file navigation

File Management (11 topics)

  • The Root volume
  • File system layout
  • Preferences
  • Frameworks
  • File types unique to Mac OS X (ie: resource forks and packages)
  • Using Spotlight
  • File archives
  • Disk images
  • Archiving and restoring data with Time Machine
  • Managing backup data
  • How to access the data outside of Time Machine

Applications (6 topics)

  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship between processes and applications
  • Tools for monitoring and managing processes
  • Application preferences
  • Troubleshooting and Boot Camp

Network configuration and troubleshooting (7 topics)

  • Basic network configuration
  • TCP/IP networking
  • Ethernet
  • AirPort
  • Multiple network connections
  • Appropriate use of network locations
  • Troubleshooting network elements

Accessing network services (10 topics)

  • Connecting to common network resources
  • Network user accounts with Directory Services
  • AFP, SMB, SSH, FTP and WebDAV connections
  • Isolating software issues from network issues
  • Enabling Network Services on a Mac OS X client
  • Peer to peer collaboration
  • Sharing files between Macs and Windows
  • Sharing web documents
  • Firewalls
  • Techniques to isolate Server issues from client and network issues

Providing network services (3 topics)

  • Using OS X to provide network services
  • Sharing files using AFP, SMB, FTP and HTTP
  • Securing services using the Mac OS X firewall

Peripherals (7 topics)

  • Connecting peripherals to a Mac
  • Cabling
  • Device drivers for common peripherals
  • Managing printers
  • Print-job management
  • Printer PPDs and PDF workflow
  • Troubleshooting

The Startup Process (4 topics)

  • Troubleshooting boot issues with a Mac at startup
  • Phases of the startup process
  • Using Launchd
  • Login window startup items


Students should have basic Mac OS X knowledge and basic troubleshooting experience before attending the course.

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

  • Mac OSX: Getting Started v10.6

    The Mac OSX: Getting Started training course is designed to give new Mac users a full appreciation of this extremely sophisticated operating system

    1 Day Course Hands On Training Official Curriculum Course Code MT200
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

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