Mac OS X Snow Leopard 10.6 Support Essentials
Overview
Mac OS X 10.6 (Snow Leopard) Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who should attend?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs
Delegates will learn how to:
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X 10.6 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Additional Learning
The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .
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Mac OSX: Getting Started v10.6
The Mac OSX: Getting Started training course is designed to give new Mac users a full appreciation of this extremely sophisticated operating system