CTUC: Troubleshooting Cisco Unified Communications Systems

5 Day Course
Hands On
Official Curriculum
Code CCTUC

This course has been replaced by the TVOICE course.

Modules

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Methodology and Tools for Troubleshooting Cisco Unified Communications Systems (3 topics)

  • Introducing Cisco Unified Communications Systems Troubleshooting
  • Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
  • Gathering Information for Troubleshooting

Troubleshoo Cisco Unified CallManager-Related Issues (6 topics)

  • Troubleshooting Common Endpoint Registration Issues
  • Troubleshooting Cisco Unified CallManager Availability Issues
  • Troubleshooting Cisco Unified CallManager Security Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Replication Issues
  • Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues (5 topics)

  • Introducing Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting Offsite Call Issues
  • Troubleshooting Intercluster Dial Plan Issues
  • Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues (4 topics)

  • Defining Common Voice and Video Quality Issues
  • Troubleshooting Voice over IP Quality Problems
  • Troubleshooting Echo
  • Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues (3 topics)

  • Troubleshooting Common Cisco Unity Integration Issues
  • Troubleshooting CTI Issues
  • Troubleshooting Media Resource

Sections