CICMPT2: Cisco ICM Product Training part 2 v.7

4 Day Course
Hands On
Official Curriculum
Code CICMPT2

This course has been retired. Please view currently available Cisco Other Training Courses.

Modules

Course Content (6 topics)

  • Course Introduction
  • Architecture and Deployment
  • Lab Design
  • Lab Software
  • Building an ICM Instance
  • ICM Monitoring and Troubleshooting

Prerequisites

- Cisco ICM Product Training Part 1 - Strong working knowledge of MS Windows Server 2003 and Active Directory - Familiarity with your call centre operations (ACD, Network, and any IVR implementations) - Working knowledge of MS SQL Server 2000 - TCP/IP Networking

Sections