M8526: Microsoft CRM 3.0 Installation & Configuration

3 Day Course
Hands On
Official Microsoft Curriculum
Code M8526

This course has been retired. Please view currently available Microsoft.NET Enterprise Servers Training.


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Microsoft CRM Components (8 topics)

  • Understanding the Microsoft CRM Components
  • Microsoft CRM Server
  • Microsoft CRM Clients
  • Microsoft Exchange 2000 or 2003
  • Microsoft SQL Server 2000 or 2005
  • SQL Reporting Services 2000 or 2005
  • Active Directory
  • Internet Information Services

Planning Your Microsoft CRM Installation (8 topics)

  • Planning your Microsoft CRM Deployment
  • Hardware Requirements
  • Software Requirements
  • Supported Active Directory Configurations
  • Support SQL Server Configurations
  • Supported Microsoft Exchange Configurations
  • Microsoft CRM 3.0 Licensing Model
  • Staff Skills Review

Microsoft CRM Server (5 topics)

  • Microsoft CRM Server Key Features
  • Microsoft CRM Server Pre-Installation Checklist
  • Microsoft CRM Server Installation
  • Microsoft CRM Server Post-Installation Review
  • Microsoft CRM 3.0 Sample Databases

Microsoft CRM Exchange E-mail Router (5 topics)

  • Microsoft CRM Exchange E-mail Router Key Features
  • Microsoft CRM Exchange E-mail Router Pre-Installation Checklist
  • Microsoft CRM Exchange E-mail Router Installation
  • Microsoft CRM Exchange E-mail Router Post-Installation Review
  • Microsoft CRM E-mail Queues


Before attending this course, students must have a working knowledge of Microsoft® Windows Server 2000, 2003, or Windows XP, Microsoft® Exchange 2000 or 2003, Microsoft® SQL Server® 2000, Microsoft® Outlook, Active Directory, and Internet Information Services.

Course PDF