Windows Server 2003 Helpdesk Essentials

2 Day Course
Hands On

This course has been retired. Please view currently available Microsoft Windows 2003 Training Courses.


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Windows XP Desktop Environment (1 topic)

  • Windows XP themes; Desktop Changes; Task bar features; Searching capabilities; Folder and display options and the Multilingual User Interface

Windows XP Desktop Configuration (1 topic)

  • The new Control Panel; The registry; Power Management; Roaming Profiles; Folder Redirection; Offline Files and the new Security Centre.

Windows XP System Maintenance (1 topic)

  • Using Secondary Logon for Administration; Computer Management; Event viewer; Remote Assistance and Desktop; Task Manager; Troubleshooting NTFS file permissions and using the Effective Permissions Tab; Internet Explorer security settings.

Active Directory Concepts (1 topic)

  • Active Directory Forest structure; Domains; Organisational Units; Group Security concepts; Active Directory Sites and Replication latency; Locating logon scripts.

Working With Active Directory (1 topic)

  • Using Active Directory Users and Computers to create accounts and groups; exploring the search capability and saved queries; Introducing group policy and resultant set of policies.

Office 2003 New Features (1 topic)

  • The new look; task panes; document comparison; clipboard improvements; Configuring Outlook Exchange caching mode; Outlook permissions and .pst file


This course is aimed at help-desk support professionals that are not familiar with supporting the Windows XP operating system or the Windows 2003 Active Directory environment. Experience of the Service Desk or Help-Desk support role is essential. This course presumes that the attendees have basic Windows navigation skills and experience using Microsft Office products.

Course PDF