Your Privacy

Perpetual Solutions processes personal data both as a processor and controller as defined by the General Data Protection Regulation (GDPR). We collect personal information from you through the use of forms, which may be on paper or on our Websites, such as when you login to access our Services, signup to receive our newsletters, register for information, or make a purchase or commence a course of study.

When you create an account on our Websites you have the opportunity to provide us with information about any special requirements, such as dietary requirements, that you may have.

If you are progressing your career through an apprenticeship or further/higher education, we may need to collect addition personal information to secure funding or satisfy statutory legal or Government scheme requirements.

We also collect personal information from you when you communicate with us for any reason, including by email, postal mail or telephone, our online live-chat and when you use our Services.

In addition, we collect certain information automatically about visitors to our Websites as described below.

We may record and store the telephone conversations you have to any of our offices for the purposes of quality control, staff training, and/or to prevent or detect crime.

If you choose to provide us with information you explicitly grant your consent to us using that information as is necessary to provide Services to you.

We are obliged to provide feedback to your employer if they have funded the course & request it, but we do not do this as a matter of course.

Special information for apprentices

If you are progressing your career through an Apprenticeship or further/higher education, we may need to collect addition personal information to secure funding or satisfy statutory legal or Government scheme requirements.

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education.

Further details of how your information is processed and shared can be found at:

https://www.gov.uk/government/publications/lrs-privacy-notices

When you first visit our website you will see a notification for your consent of our use of cookies as detailed below.

Perpetual Training Solutions Ltd websites uses cookies to provide easier navigation around the sites and gather anonymous analytics information. In some cases, cookies are used to provide functionality within sessions, such as within the Perpetual Training Solutions Ltd portal.

We use Google analytics within our websites to monitor how visitors move around the website and how they reached it. This is done so that we can see total (not individual) statistics on which types of content users access most frequently. The Google cookies also tell us if you have visited the site before and allow us to track how many individual users the websites have. The Google cookies cannot be used to identify individuals - they are only used for statistical purposes only. You can opt out of Google cookies here https://tools.google.com/dlpage/gaoptout

From time to time we may have links to other services such as Social media or video services on our sites. These services may store cookies on your computer when you use them, especially if you are already logged into their service. Due to the nature of how cookies work, Perpetual Training Solutions Ltd cannot access these cookies nor control their use. Likewise, these 3^rd party services cannot access Perpetual Training Solutions Ltd's session or analytics cookies.

Cookies we use on our websites

Tracking cookies observe how visitors move around the website when browsing it and record which content users view and are interested in. This helps improve the service by helping make sure users are finding the information they are looking for, and by tracking the success of Perpetual Training Solutions Ltd's advertising campaigns.

Name of Cookie	What does it do?
ASP.NET_sessionid	This cookie is used to determine when a user is actively using the website. It enables the website to temporarily store information so that it can be accessed by other pages on the website to help the site function correctly.

The website also uses analytical cookies which are operated by the organisation(s) listed below:

Organisation setting the cookie	Name of cookie	What does it do?	How to reject/delete these cookies?
Google Analytics	_utma	This cookie helps determine the number of unique visitors to the website.	You may reject or delete these cookies by downloading and installing the Google Analytics Opt-out Browser Add-on available here
	_utmz	This cookie helps determine the referral method of people visiting the website. This helps to analyse the traffic arriving at the website and to determine which are the most popular routes (e.g. direct, search engine search, email link).
	_utmb	This Google Analytics cookie helps record the length of individual sessions from users on the website. Each time a user moves to a new page on the website within 30 minutes of arriving, the cookie updates so that we know that the user is still actively using the website within a single session.
	_utmc	Similar to _utmb, this Google Analytics cookie helps record the length of individual sessions on the website.
Google Adwords	Doubleclick	Doubleclick (part of Google) uses cookies and IP address analysis to identify unique users of the website (through the collection of non-personally identifiable information) and to track the conversion rates for particular advertising campaigns. It also helps serve advertisements which are of particular relevance to the user, and to control the frequency with which particular advertisements are displayed.	For more information about how Google use data please view Google's Privacy Policy To opt-out please visit Google

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer.

These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at all. However, by opting not to receive cookies at any time, certain features of the Website cannot be provided and you may not be able to enjoy the Website to its fullest. All web browsers are different and to learn how to change your cookie preferences, check the "Help" menu of your browser.

Users can block most cookies (except for Flash cookies) by activating the setting on their browser that allows users to refuse the setting of all or some cookies. However, if the browser settings to block all cookies (including essential cookies) users may not be able to access all or parts of the website, or users may experience reduced functionality or unexpected operations when accessing certain services.

Unless the user's browser has been configured so that it will refuse cookies, our websites notify the user that the site makes use of cookies and allows the user to customise their browser to configure their preferences.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. These settings will typically be found in the 'options' or 'preferences' menu of your browser. The links below explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one.

• Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at: http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx ).
• Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
• Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
• Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
• Blackberries; http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
• Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
• Opera: http://www.opera.com/browser/tutorials/security/privacy/

For further information about cookies and how to control their use, please visit the following third party educational resources: http://www.allaboutcookies.org and http://www.youronlinechoices.eu

The information that we collect and store relating to you is primarily used to enable us to provide our Services to you. In addition, we may use the information for the following purposes:

• To provide you with information you request from us.
• To administer the account you create or use on our Websites.
• To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner.
• To provide information on other Perpetual Training Solutions Ltd products and Services which we feel may be of interest to you, in accordance with your communications preferences.
• To meet our contractual commitments to you.
• To act on your behalf where third party funding is available and appropriate.
• To notify you about any changes to the Websites or our Services, such as improvements or changes that may affect either.
• Where your telephone conversations with us have been recorded, these recordings will be retained for a maximum of 30 days and will only be used for training and quality purposes and/or to prevent or detect crime.
• As necessary to prevent or detect crime.

If you do not want us to use your data for any marketing purposes you will have the opportunity to withhold your consent to this when you provide your details to us. By not providing certain information, such as your email address, we will not be able to provide you with access to certain parts of our site (learning portal) and respond to your query. We will also not be able to send you course notifications and updates.

You can update your consent preferences within your profile .

The personal information you provided to us is stored within secure servers.

Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk.

All Perpetual Training Solutions Ltd email addresses support TLS email encryption, so it is advised that if you are concerned about the contents of any email to use this encryption.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our sites and portals, you are responsible for keeping these passwords confidential.

We may disclose your personal information to any company within our corporate group. This includes, where applicable, our subsidiaries, our holding company and its subsidiaries. We are obliged to provide feedback to your employer if they have funded the course & request it, but we do not do this as a matter of course.

We may also disclose your personal information to:

• Any third party we contract to act on our behalf;
• Where third party funding is required within Apprenticeships or further/higher education.
• Your employer, where required within an Apprenticeship program.
• Government agencies, where required by the scheme or education path you elect to follow.
• Partners with whom we work to provide Services;
• Any third party that purchases all or substantially all of our assets and business; and to
• Any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

You might find links to third party websites on our Websites or within documentation we provide.

If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies which you should review.

We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

The Website may offer you the opportunity to share or follow information about us (or the Website or our Services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).

We offer this functionality in order to generate interest in us, the Website and our Services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.

Please note that we do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through the Website.

You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Given that the Internet is a global environment, using the Internet to collect and process personal information may involve the transmission of personal information on an international basis. Therefore, by browsing our Websites and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Websites in accordance with strict data protection standards.

You have the right at any time to request access to information we have on you. You may contact us at any time to:

- Request an email copy of the information that we have about you
- Correct any information that we have about you
- Delete any information that we have about you

If you have any additional questions about our collection and processing of data you may contact us at:

Perpetual Solutions, 20 York Road, Wimbledon, London, SW19 8TP, United Kingdom +44 (0) 207 620 0033 [email protected]

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us or email us at [email protected]

By using our Websites or agreeing to do business with us, you consent to the collection and use of information as outlined on this page.

We may change this Privacy Policy from time to time by updating this page.

If you do not agree to the changes we make, please do not continue to use our Websites or our Services. If material changes are made to this Privacy Policy, we will notify you by placing a prominent notice on the Website.