MCITP: Consumer Support Technician
Professionals with Microsoft certification not only thrive on the continuing challenges of the IT field, but they also take the initiative to develop and hone their skills so that they stay a step ahead. When you become Microsoft certified, you will:
- Stand out. Prove your specific, real-world technology skills.
- Be productive. Help increase customer satisfaction, reduce network downtime, and push service to a higher level.
- Achieve success. Each Microsoft certification takes you further along the path to professional recognition.
The Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.
The MCITP: Consumer Support Technician credential is part of the new generation of Microsoft certifications, which separates validation of technology and professional skills, providing a more relevant, flexible, and cost-effective way to validate core technical, professional, and architectural skills. This certification requires a periodic update to demonstrate that your knowledge of technology and best practices is current.
How to earn your MCITP: Consumer Support Technician
To achieve this certification, you must successfully complete two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam (70-620) and one Professional Series exam (70-623).
M5115: Installing and Configuring the Windows Vista Operating System
Training course M5115: Installing and Configuring the Windows Vista Operating System serves as an entry point for other Microsoft Vista courses.
M5116: Configuring Windows Vista Applications and Tools
Training course M5116: Configuring Windows Vista Applications and Tools provides students with the knowledge and skills to successfully configure Vista
M5118B: Supporting Windows Vista and Applications in the Enterprise
This 5-day M5118B course provides the skills required to support the Windows Vista operating system and applications in the Enterprise.
M5119: Supporting the Microsoft Windows Vista Operating System and Applications
Training course M5119: Supporting the Microsoft Windows Vista Operating System and Applications provides skills to improve support & minimise downtime