MCITP Windows 7 Enterprise Desktop Support Technician

Candidates for the MCITP Windows 7 Enterprise Desktop Support Technician credential have expertise in deploying Windows 7, managing security, and troubleshooting network issues. They have three years of experience as a tier-2 or lead desktop support technician.

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

  • Manage workflow.
  • Install and configure desktop operating systems and applications.
  • Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
  • Install and configure hardware devices and drivers (including mobile and personal devices).
  • Troubleshoot hardware devices and drivers (including mobile and personal devices).
  • Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
  • Install and test department-specific and line-of-business (LOB) applications on end-user computers.
  • Change desktop configurations as needed.
  • Re-image desktops as needed.

Delegates must hold a MCTS Configuring Windows 7 certificate to be eligible for this MCITP certification.

  • Windows 7 Boot Camp

    This 5-day course provides delegates with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 computer.

    5 Day Course Hands On Training Official Curriculum Course Code M50331
    Scheduled Online Onsite
  • Supporting Windows 7 Desktops in the Enterprise

    This 5-day course provides delegates with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 computer.

    5 Day Course Hands On Training Course Code QAWIN7ENT
    Scheduled Online Onsite

or call:408-759-5074

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