MCITP Windows 7 Enterprise Desktop Support Technician

Candidates for the MCITP Windows 7 Enterprise Desktop Support Technician credential have expertise in deploying Windows 7, managing security, and troubleshooting network issues. They have three years of experience as a tier-2 or lead desktop support technician.

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

  • Manage workflow.
  • Install and configure desktop operating systems and applications.
  • Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
  • Install and configure hardware devices and drivers (including mobile and personal devices).
  • Troubleshoot hardware devices and drivers (including mobile and personal devices).
  • Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
  • Install and test department-specific and line-of-business (LOB) applications on end-user computers.
  • Change desktop configurations as needed.
  • Re-image desktops as needed.

Delegates must hold a MCTS Configuring Windows 7 certificate to be eligible for this MCITP certification.

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