ITIL v3 Intermediate Level Capability Stream
This section is comparable with v2 Practitioner courses, focussing on related collections of processes along the following lines:
- ITIL® v3: Planning, Protection & Optimization
- ITIL® v3: Service Offerings & Agreements
- ITIL® v3: Release, Control & Validation
- ITIL® v3: Operational Support & Analysis
Each of these qualifications count as 4 credits towards the Expert certification. Existing v2 Practitioner Certificates are effectively upgraded when the Foundation certificate is upgraded, v2 Practitioner certificates can then count as 2 credits each towards the Expert certification.
ITIL Service Capability: Service Offerings & Agreement
5 Day Instructor-led Course on ITIL Service Capability - Provides knowledge on ITIL Terminology, process structure, functions and activities.
ITIL Service Capability: Release, Control & Validation
5 Day Instructor-led course on ITIL Service Capability - Provides a deep understanding of Release, Control and Validation processes.
ITIL Service Capability: Planning, Protection & Optimisation
5 Day Instructor-led Course on ITIL Service Capability - Planning, Protection and Optimisation processes
ITIL Service Capability: Operational Support & Analysis
5 Day ITIL Service Capability Course - Enables an organisation to introduce application management functions as integral parts of the overall business