ITIL v3 Intermediate Level Capability Stream

This section is comparable with v2 Practitioner courses, focussing on related collections of processes along the following lines:

  • ITIL® v3: Planning, Protection & Optimization
  • ITIL® v3: Service Offerings & Agreements
  • ITIL® v3: Release, Control & Validation
  • ITIL® v3: Operational Support & Analysis

Each of these qualifications count as 4 credits towards the Expert certification. Existing v2 Practitioner Certificates are effectively upgraded when the Foundation certificate is upgraded, v2 Practitioner certificates can then count as 2 credits each towards the Expert certification.

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