Perpetual Solutions
Tuition House
27-37 St Georges Road, London
SW19 4DS

+44 (0)20 7620 0033
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ITIL Training Courses

Official ITIL Service Management courses. Courses are available on our public schedule which offers dates across the UK, or we can present an onsite course at your location. If you wish to find out more about the ITIL certification tracks, click here.

Training is still available for some ITIL v2 qualifications and is available for all ITIL v3 qualifications, as displayed below.

ITIL V3 One Day Awareness
The One Day ITIL Awareness V3 training course is an introduction to Service Management and familiarises delegates with the five core ITIL v3 volumes.

ITIL V3 Foundation Certificate in IT Service Management
The Foundation Certificate in IT Service Management - ITILV3 training course covers the five core fundamentals of the IT Infrastructure Library®

ITIL V2-V3 Foundation Bridge Course
A 1-day training course offering a V2-V3 Foundation Bridge - a fast track route to an ITIL version 3 Foundation level of knowledge.

ITIL V2-V3 Manager's Bridge Course
A 5-day training course offering ITIL V2-V3 Manager's Bridge - a fast track route to the ITIL V3 Diploma in IT Service Management.

ITIL(R) V2-V3 Manager's Bridge Expert, Revision and Exam Day
1 Day ITIL Managers Bridge Revision Course - Designed for those who have not gained the required score to pass the exam

ITIL(R) V2-V3 Foundation Bridge Course Resit exam
ITIL Foundation Bridge Course Resit Exam

ITIL® Service Capability: Service Offerings & Agreements
5 Day Instructor-led Course on ITIL Service Capability - Provides knowledge on ITIL Terminology, process structure, functions and activities.

ITIL® Service Capability: Release, Control & Validation
5 Day Instructor-led course on ITIL Service Capability - Provides a deep understanding of Release, Control and Validation processes.

ITIL® Service Capability: Planning, Protection & Optimisation
5 Day Instructor-led Course on ITIL Service Capability - Planning, Protection and Optimisation processes

ITIL® Service Capability: Operational Support & Analysis
5 Day ITIL Service Capability Course - Enables an organisation to introduce application management functions as integral parts of the overall business

ITIL® Service Lifecycle: Service Transition
ITIL Service Lifecycle - Covers management and control of the activities and techniques within the Service Transition stage of a lifecycle

ITIL® Service Lifecycle: Service Operation
ITIL Service Lifecycle - Includes Service Operation Principals, activities and technology considerations. Provides overview of Processes and Functions

ITIL® Service Lifecycle: Service Strategy
3 Day ITIL Service Lifecycle Course - Covers the aspects of Service Strategy

ITIL® Service Lifecycle: Service Design
3 Day ITIL Service Lifecycle Course - Covers the aspects of Service Design

ITIL® Service Lifecycle: Continual Service Improvement
3 Day ITIL Service Lifecycle Course - Covers aspects of Continual Service Improvement (CSI)

ITIL® Managing Across The Lifecycle
5 Day ITIL Managing Lifecycle Course - Completes the Capability and Lifecycle qualification programmes, and leads to the ITIL Expert qualification

Service lifecycle bootcamp: Operation & Continual Service Improvement
This 5-day Service lifecycle bootcamp: Operation & Continual Service Improvement training course is preparation for the ITIL® Intermediate Lifecycle examinations.

ITIL® Managers Exam - Part 1
ITIL® Managers Exam - Part 1

ITIL® Managers Exam - Part 2
ITIL® Managers Exam - Part 2

ICT Infrastructure Management (ICTIM)
This 3-day ICT Infrastructure Management (ICTIM) training course builds on the general principles covered in the ITIL Foundation Course.

ITIL IT Service Continuity Management
A 3-day training course providing the skills to plan and implement comprehensive IT Service Continuity Management underpinning a Business Contuinty Plan

Polestar IT Service Management Simulation Game
The Polestar IT Service Management Simulation Game is a high-energy training course that reinforces best-practice frameworks in an exciting environment

ITIL V2 Managers to V3 Expert Diploma Bridge
5 Day ITIL Managers Diploma Course which is the easiest and most cost-effective way to obtain the top level qualification in IT service management.

ITIL V2 Foundation Certificate in IT Service Management
ISEB Foundation Certificate in IT Service Management (ITIL) training course covers the fundamentals of the ITIL Service Delivery & Support publications

ITIL V2 Manager's Certificate Mock Exam, Case Study and Review Days
The Managers Certificate in IT Services Management - ITIL Revision Day training course is a refresher of the material covered in SM Delivery & Support

ITIL V2 Manager's Certificate in IT Service Management - Part 1 Service Support
ISEB Managers Certificate in IT Service Management (ITIL Service Support) 5-day training course is part 1 of the 4-stage Manager's certificate programme

ITIL V2 Manager's Certificate in IT Service Management - Part 2 Service Delivery
ISEB Managers Certificate in IT Service Management (ITIL Service Delivery) training course is part 2 of the four stage Manager's certificate programme

ITIL V2 Practitioner Certificate in Change Management
A 3-Day Training Course on ITIL SM Change Management; covers Service Management discipline of Change Management as described in the ITIL Service Support book

ITIL V2 Practitioner Certificate in Configuration Management
A 3-Day Training Course on ITIL SM Configuration Management; covers the Service Management discipline of Configuration Management

ITIL V2 Practitioner Certificate in Problem Management
A 3-Day Training Course on ITIL SM Problem Management; covers the Service Management discipline of Problem Management

ITIL V2 Practitioner Certificate in Service Desk & Incident Management
A 3-Day Training Course on ITIL SM Service Desk & Incident Management; covers Service Management disciplines associated with Service Desk & Incident Management

ITIL V2 Practitioner Certificate in Service Level Management
A 3-Day Training Course on ITIL SM Service Level Management; covers the Service Management discipline of Service Level Management

ITIL Exam Revision Day
A 1-Day Training Course on ITIL Exam Revision Day; a full day of revision preparing for the Managers Certificate in IT Service Management

ITIL V2 Practitioner Certificate in Service Desk & Incident Management Exam
This is the exam for the training course covering the ITIL V2 Practitioner Certificate in Service Desk & Incident Management.

ITIL V2 Practitioner Certificate in Service Level Management
A 3 day training course covering the ITIL V2 Practitioner Certificate in Service Level Management material prior to the Practioners's exam.

ITIL Release and Control Practitioner (inc exam)
5 Day Course on ITIL Release and Control Practicioner - Learn to Select, identifiy, classify and describe configurations.

ITIL Release and Control Practitioner EXAM
ITIL Release and Control Practitioner EXAM

ITIL Service Management Awareness
The 1 day ITIL Service Management Awareness training course is about promoting professional, efficient and effective support & delivery of IT Services

ISO20000 for Auditors
A 2-day training course aimed at practising IT auditors wishing to conduct either internal ISO20000 audits or external certification audits for RCBs.

itSMF ISO20000 for Consultants
A 2-day training course for Consultants providing a comprehensive understanding of ISO/IEC 20000, and the associated itSMF Certification process.

EXIN ISO20000 Service Quality Management Foundation
EXIN ISO20000 Service Quality Management Foundation: a 3-day training course giving an understanding of quality management in an ISO/IEC 20000 context

COBIT Foundation
A 2-day training course providing COBIT (Control Objectives for Information and Related Technologies)Foundation knowledge of IT control and governance

Planning and Implementation Techniques for Service Management
This 3-day Planning and Implementation Techniques for Service Management training course helps delegates plan and implement IT Infrastructure Library (ITIL)-based Service Management.

Would you like any of these courses to be delivered onsite at your location? Click here to make an onsite training enquiry or call Sales on +44 (0) 20 7620 0033. For public scheduled dates click here .