Perpetual Solutions
Tuition House
27-37 St Georges Road, London
SW19 4DS

+44 (0)20 7620 0033
+44 (0)20 7620 0055

Mitel 6100 Contact Centre Management

This course includes classroom labs for live hands-on training

Course Duration: 2 Days

Course Code: MIT61SA

Course Description:

The Mitel 6100 Contact Centre platform combines robust communications platforms, Automated Call Distribution (ACD) and a modular suite of feature-rich, Web-based applications for streamlining contact centre management and enabling advanced multimedia customer contacts.

On completion of the Mitel Customer Interaction Solution Administration course (depending on the level of course taken) you will be able to use a web browser interface on your LAN.

If you are an experienced call centre Supervisor this course can be covered in 1 day however, if you have little or no previous experience then a 2-day course is highly recommended.

This course includes the following modules:

Course Topics

Use Contact Centre Client to set up and run Real Time monitors
Configure Contact Centre Client to give visual and pop-up warnings about significant Contact Centre activities
Use and understand the differences in Agent and Queue monitors
Manage messages on Real Time Wallboards
Run and interpret Reports
Configure Scheduled Reports
Run forecasts based on 'what if?' scenarios
Use the features of the 6115 Interactive package where applicable
Make changes to the YourSite database
Manage database security access

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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