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IT Vendor Courses Microsoft Windows Vista Training Courses
M5118: Maintaining and Troubleshooting Windows Vista Computers
Course Duration: 3 Days
Course Code: M5118
Course Description:
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Prerequisites:
Before attending this course, students must have:
- Experience supporting previous versions of the Windows operating system.
- Familiarity with an I.T. helpdesk ticketing system.
- Experience researching online and local knowledge bases.
- Experience running commands from a command window. For example, DOS command prompt.
- Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
- Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
- Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
- Fundamentals of applications. For example, client/server applications (how client communicates with the server).
- Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.
Relevant Certifications:
MCITP: Consumer Support Technician
MCITP: Enterprise Support Technician
This course includes the following modules:
A Troubleshooting Methodology
Troubleshooting Operating Systems
Troubleshooting Hardware
Troubleshooting Networks
Troubleshooting Security Issues
Troubleshooting Applications
Maintaining and Optimizing Windows Vista
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Altrincham |
3 days |
£1060 |
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Birmingham |
3 days |
£995 |
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Bristol |
3 days |
£995 |
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Coventry |
3 days |
£1050 |
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Exeter |
3 days |
£995 |
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Glasgow (RenSt) |
3 days |
£995 |
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Hinckley |
3 days |
£1060 |
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Leeds |
3 days |
£995 |
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London (Ros) |
3 days |
£995 |
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London - KWS |
3 days |
£1060 |
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London - Old Broad Street |
3 days |
£1050 |
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Manchester (Exch) |
3 days |
£995 |
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Milton Keynes |
3 days |
£995 |
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Wakefield |
3 days |
£1050 |
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Washington |
3 days |
£1060 |
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Wokingham |
3 days |
£1050 |
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