Perpetual Solutions
Tuition House
27-37 St Georges Road, London
SW19 4DS

+44 (0)20 7620 0033
+44 (0)20 7620 0055

Training Course Outline

Wireline Telecom Courses Telecomms Billing Training Courses

Billing in Telecoms

Course Duration: 2 Days

Course Code: PWL120

Course Description:

This course provides delegates with a complete overview of the billing process within Telcos. This course is suitable for delegates with little or no prior experience, but who need to understand the processes and issues faced within end to end billing solutions. Focus will be placed on call processing and mediation, interfaces with legacy systems and OSS (Operational Support Systems). This course also looks at next generation billing systems such as convergence billing, IP billing and others.

At the end of the course, delegates will be able to:

- Understand the whole process of billing
- Understand the issues faced within current Telcos and traditional billing systems
- Understand how a customer is invoiced for a call
- Appreciate new developments in billing to cope with the latest technological advances

This 2-day course forms the first part of our 5-day Billing program which offers a comprehensive introduction to the main types of billing systems and services available in modern telecommunications. The other courses in this program are Interconnect Billing, IP Billing and Billing for GSM, GPRS and 3G Mobile Systems. Each course can be taken individually or as a 5 day program.

Prerequisites:

Delegates should have a good understanding of communications basics. Delegates do not need to have any prior billing experience as this course is designed to provide a definitive overview to the whole billing process.

Prerequisite courses:

Telecoms Fundamentals For Professionals

Follow on courses:

Billing for IP and Applications

Billing for Multiple Products and Services

Interconnect Accounting and Revenue Assurance

Billing Mobile GSM Services

This course includes the following modules:

Issues in Billing

QoS (Quality of Service)
Network Migration
Customer perceptions
Upgrading the billing system
Types – Bespoke, 'Off the Shelf' or Outsourced
What to look for

New Developments

Impact of IP on traditional billing systems
Fixed Mobile convergence
Convergence Billing – Multiple products
Mobile Billing – Packet networks and 'always on' services

Introduction

Overview of Telecoms Industry
Evolution of billing systems
Components of a billing system
Aspects of billing – Customer/Interconnect/etc

Interfaces and Systems

Model of billing process
BSS (Billing Support System)
OSS (Operational Support System) interface
Legacy systems interface

Call Processing and Mediation

What is call processing?
What information is collected?
Voice/Data/SMS/etc
Audit processes
What is mediation?
Mediation platforms

Rating and Tariffs

Ways products and services are priced
Access
Usage
Enhanced Services
Pre-paid services
How rating works

Bill Collation and Invoicing

Invoice content and format
Bill distribution
New bill formats – Internet
Consequences of inaccuracies

Billing Data Usage

Creating customer profiles
What information is used
Limitations for profile use
Using billing/customer data for
Marketing
Financial
Network Analysis

Location	Duration	RRP	Jul	Aug	Sep	Oct	Nov	Dec
Click on course date to make a booking or check availability.
London	2 days	£1195			22 - 23			15 - 16

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