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Training Course Outline

IT Vendor Courses   Cisco Other Training Courses

IPTX: IP Telephony Express

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Course Duration: 5 days

Course Code: IPTX

Course Description:

This is a new course that will support the IP Telephony Express CQS for CallManager Express and Cisco Unity Express solutions. IPTX is a five day course that teaches how to install, configure and troubleshoot Cisco CallManager Express and Cisco Unity Express. Delegates are expected to have CCNA level skills but no voice or VOIP knowledge. Course will include ~ two days of VOIP and QOS content from other IPC courseware.
 
Objectives:

• Describe Cisco CME system's features, positioning strategies, and deployment models
  
• Describe the key features and functionality of Cisco CME system.
  
• Describe CCME/CUE market, positioning strategies and deployment models
  
• Explain the differences between traditional voice and voice over IP.Discuss the Cisco CME/CUE deployment scenarios and issues
  
• Describe the key features and functionality of Cisco CME
  
• Describe the key features and functionality of Cisco CUE
  
• Configure analogy voice interfaces, digit voice interfaces, dial peers to setup VoIP communications.
  
• Configure additional Cisco CME features. This includes GUI features, phone features, TAPI and network
  
• Explain the need to implement QoS and explain methods for implementing and managing QoS using AutoQoS

 

 

This course is part of the Cisco IP Telephony Express Specialization.

Prerequisites:




- CCNA or Equivalent Knowledge
- Working knowledge of LANs, WANs and IP Switching and Routing
- Knowledge of traditional PSTN operations and voice fundamentals would be useful



Target Audience:


- System Engineers of the small to medium sized business that will be supporting, installing or deploying CallManager Express.

Follow on courses:

QOS: Implementing Cisco QOS

CVOICE: Cisco Voice Over IP

IPTD: Cisco IP Telephony Design

Relevant Certifications:

Cisco IP Communications Express Specialist

This course includes the following modules:

Introducing Cisco CallManager Express

• Overview of Cisco CME/CUE
• Differences between traditional Telephony and VoIP
• Challenges and Solutions
• Cisco CME Voice Packet Handling Methods

Configuring Cisco CallManager Express

• Features and Functionality
• Cisco Unity Express Features and Functionality
• Network Parameters
• IP Phone Registration
• Ephone-dn and Ephone
• CME Files
• Initial Phone Setup

Configuring Analog Voice Interfaces

• Analog Voice Interfaces
• Digital Voice Interfaces
• Configuring Analog and Digital Voice Intefaces
• Dial Peers
• Call Setup and Digit Manipulation
• Class of Restriction
• ITU Supplementary Services

Configuring Additional Cisco CME Features

• GUI Features
• Phone features
• TAPI Support for Cisco CME
• Network Management for Cisco CME

Configuring Cisco Unity Express Automated Attendant and Voice Mail

• CUE Installation
• CUE Upgrade
• Configuring CUE Auto Attendant
• Configuring Users and Groups
• Configuring Voice Mail
• Troubleshooting

Introducing IP Quality of Service

• QoS
• Differentiated Services Model
• IP QoS Mechanisms
• Introducing Modular QoS CLI
• Implementing AutoQoS

Designing Cisco CME/CUE Networks

• Deployment Scenarios and Design Considerations
• Deploying Voice Mail with Cisco CME

 

Location	Duration	RRP	May	Jun	Jul	Aug	Sep	Oct
Click on course date to make a booking, check availability, or find out about available discounts.
London (Ros)	5 days	£1850			14 - 18
Wokingham	5 days	£1895				4 - 8

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