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Training Course Outline

IT Vendor Courses   Cisco Voice CCVP Training Courses

CIPT1&2: Cisco IP Telephony Accelerate

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Course Duration: 5 days

Course Code: CIPT1&2

Course Description:

This 5-day course is a combined course incorporating parts of CIPT Part 1 and CIPT Part 2.

Cisco IP Telephony focuses on the Cisco Call Manager and the devices that register to Cisco Call Manager to complete a Cisco IP Telephony solution. CIPT focuses on design details and best practices for clustering and the various deployment options along with installation and upgrade information. The various components of Call Manager are discussed, as are the devices that constitute an IP telephony solution. To ensure the student leaves with an understanding of the entire solution an overview of gateways is provided and route plans are covered in depth. The course provides detailed information on the Call Manager services and configuration exercises. Various methods of Call Manager administration are covered in the course as well as troubleshooting methods. The course includes hands-on laboratory exercises through out that challenge the student to configure and monitor a Cisco Call Manager cluster of components. CIPT Part II also focuses on the advanced features and options of Cisco CallManager. These features include Cisco CallManager Attendant Console, IP Softphone, IP Communicator and IP extension Mobility, as well as command-line tools and monitoring devices that Cisco provides for troubleshooting voice and data networks.

Objectives:

Identify AVVID and CallManager Components
Define and list benefits of CallManager Cluster and Deployment Options
Install the Cisco Call Manager components and upgrade a Call Manager ClusterDescribe the various IP phone models and list their features
Configure Cisco Call Manager to support IP Phones
Configure applications to extend the capabilities of Cisco CallManager Manage IP Communications solutions with internal server tools

IMPORTANT: This is course is an accelerated version of Cisco's CIPT Part 1 and CIPT 2 Part 2 , however certain topics are not covered and further reading should be done before taking the exam.

Topics not covered are:

Cisco Voice over IP
Integrated Applications Enabling Video Calling and Conferencing
Configuring Call Manager for Video
Secure IP Telephony

The following courses are recommended for further study:

QoS Implementing Cisco QoS
IPTT – IP Telephony Troubleshooting
IPTX – IP Telephony Express
IPTD – IP Telephony Design
GWGK- Implementing Cisco Voice Gateways & Gatekeepers

Prerequisites:

Delegates are required to meet the following prerequisites:

Cisco CCNA certification
BCMSN – Building Cisco Multilayer Switched Networks
Cvoice – Cisco Voice over IP
Microsoft Software for Cisco Voice (MSCV)

This course includes the following modules:

Getting Started with Cisco Call Manager

• Overview
• Identifying Cisco IP Telephony Components
• Identifying Cisco CallManager Cluster and Deployment Options
• Installing Cisco Call Manager

Establishing an On-Cluster Call

• Introducing Cisco IP Phones
• Configuring Cisco Call Manager to Support IP Phones
• Configuring Cisco Catalyst Switches
• Adding Users and Customizing User Options
• Using the Bulk Administration Tool

Establishing an Off-Cluster Call

• Configuring Gateways and Intercluster Trunks
• Configuring Basic Route Plans
• Configuring Advanced Route Plans
• Configuring Telephony Class of Service
• Configuring Call Admission Control and Survivable Remote Site Telephony

Enabling Features for Users

• Configuring Media Resources
• Working with Softkey Templates
• Configuring User Features

Cisco Call Manager Attendant Console

• Introduction
• Features
• Scalability and Redundancy
• Server and Administration Configuration
• Client Installation

Cisco IP Softphone and Cisco Extension Mobility

• Cisco IP SoftPhone Features and Components
• Deployment Considerations
• Cisco CallManager Configuration for the Cisco IP SoftPhone
• Cisco IP SoftPhone Client Installation and Configuration
• Extension Mobility
• Extension Mobility Configuration

Monitor and Manage IP Telephony

• Windows 2000 Tools and Accounts
• Database Services
• Cisco CallManager Component versions
• Command Line Tools
• Cisco CallManager Serviceability
• Real-Time Monitoring
• Dialed Number Analyzer
• Summary

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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