Official

Official Curriculum

This course is part of the Course Vendor's official Course Curriculum.

Course Code DUIC
Duration 3 Days
Price $2,830
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Course Description

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Target Audience:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

After you complete this course you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the CUIC solution
  • Describe reporting concepts and capabilities and features of CUIC reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Course Modules

Cisco Unified Intelligence Center Overview (4 topics)

  • Cisco Unified Intelligence Center Overview
  • Managing Cisco Unified Intelligence Center Components
  • Cisco Unified Intelligence Center Deployment Considerations
  • Cisco Unified Intelligence Center Security and License Types

Cisco Unified Intelligence Center Installation, Administration, and Security (3 topics)

  • Installing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center

Running Cisco Unified Intelligence Center Reports (2 topics)

  • Running Cisco Unified Intelligence Center Reports
  • Modifying Cisco Unified Intelligence Center Stock Reports

Cisco Unified Intelligence Center Custom Reporting (3 topics)

  • Cisco Unified CCE Key Concepts
  • Creating a New Cisco Unified Intelligence Center Report
  • Call Detail Record Searches

Prerequisites

  • A working knowledge of Unified Contact Center Enterprise is desired AUCCE and DUCCE recommended
  • A working knowledge of contact center operations is desirable

Course Dates

CodeLocationDurationPrice Apr May Jun Jul Aug Sep
DUIC 3 days $2,830

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