Hands On

Hands On Training

This course includes practical application of the subjects covered.

Official

Official Curriculum

This course is part of the Course Vendor's official Course Curriculum.

Course Code TVOICE
Duration 5 Days
Price from $3,520
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Course Description

This course provides delegates with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

On completion of this course, delegates will be able to:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Course Modules

Introduction to Troubleshooting Cisco Unified Communications Solutions (3 topics)

  • Identifying Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting (4 topics)

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Troubleshooting Call Setup Issues (4 topics)

  • Examining Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

SAF and CCD Issues (2 topics)

  • Troubleshooting SAF
  • Troubleshooting CCD

Troubleshooting Cisco Unified Communications Manager Features and Application Issues (4 topics)

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Voice Quality and Media Resources Issues (6 topics)

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

Labs (14 topics)

  • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2-2: Troubleshooting LDAP Integration Issues (Optional)
  • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
  • Lab 3-3: Troubleshooting Off-Net Calling Issues
  • Lab 3-4: Troubleshooting Globalized Call Routing Issues
  • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
  • Lab 5-1: Troubleshooting Device Mobility Issues
  • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
  • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
  • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues (Optional)
  • Lab 6-1: Troubleshooting MOH Issues
  • Lab 6-2: Troubleshooting Transcoder Issues
  • Lab 6-3: Troubleshooting Issues with RSVP Agents

Prerequisites

* Working knowledge of converged voice and data networks * Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways * Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment. * Prior attendance of CVOICE, CIPT1 and CIPT2 is required

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor

Relevant Certifications

  • CCNP Voice Professional

    The CCNP Voice certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individ

Course Dates

CodeLocationDurationPrice Apr May Jun Jul Aug Sep
CTVOICE 5 days $3,730
TVOICE 5 days $3,520
CTVOICE 5 days $3,730
TVOICE 5 days $3,520

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