This course provides candidates with an understanding of the principles of, and practical experience of using industry best practice involved in identification, selection, contracting, monitoring, reporting, and managing of suppliers, leading to a Specialist qualification in Supplier Management.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Suppler Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the ‘ITSM Specialist’ series.
This course is aimed at:
- Individuals who require a working knowledge of the industry best practice used in Supplier Management and how it may be used to enhance the quality of ITSM within an organisation.
- IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Supplier Management within an ongoing Service Improvement Programme (SIP).
The examination is a 1½ hours "closed book", multiple-choice paper. There are 25 questions which are scenario based. Normally, the examination will be held on-site at the conclusion of the course. However, ISEB will normally also arrange four central examinations per year in March, June, September and December; please contact the ISEB for further details.
Course Topics (16 topics)
- Explain the goal and objectives of Supplier Management
- Understand and explain the processes, roles and functions, especially those related to Supplier Management
- Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Supplier Management
- Develop and improve the customer and business focus of Supplier Management
- Understand the different supplier categories and use and apply the Supplier
- Management process to manage interfaces between the business and the supplier(s) in conjunction with all other areas of IT
- Define Supplier Management requirements and understand, select, develop and implement the most appropriate Supplier Management solutions, technology and environment
- Manage suppliers through all stages of the supplier lifecycle, from identification of requirement, through to exit strategy
- Identify and agree deliverables from suppliers in conjunction with the relevant stakeholders
- Be aware of selection and negotiation techniques employed in Supplier Management with regards to invitation to tender (ITT) and contract approval
- Identify and manage resources required in the management of suppliers, ensuring these are aligned with set priorities
- Be aware of the support tools and techniques available for the implementation and support of Supplier Management and where possible identify and instigate improvements
- Practically manage suppliers to ensure objectives are met, contracts are managed, performance is monitored and measured, interfaces and processes are effective, and exit strategies are compiled and implemented. This to be done in conjunction with other areas of IT and the business.
- Produce Supplier Management reports for dissemination and interpret and use these to manage suppliers and their performance
- Understand the interdependencies between Supplier Management and other IT areas and processes
- Assist with the planning and implementation of Supplier Management
- Possession of the ITIL V3 Foundation Certificate in Service Management or the ITIL V2 Foundation Certificate in Service Management plus the Bridging Certificate is mandatory before the qualification can be awarded.
- Candidates who do not yet hold either of the above (e.g. they are waiting for their Foundation result) will have their exam result withheld until they can provide evidence of certification.
- On attending the course please ensure you provide documented evidence that you have passed the ITIL Version 3 Foundation Certificate or ITIL Version 2-3 Foundation Bridge Certificate, by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to comply with this requirement will result in you exam results being withheld by the exam accreditation body. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655.
ITIL V3 Foundation Certificate in IT Service Management
The Foundation Certificate in IT Service Management - ITILV3 training course covers the five core fundamentals of the IT Infrastructure Library.
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