Training Course Outline
IT Vendor Courses Comptia A+, N+, iN+ Training Courses
A+ Certification Essentials
View course dates
Course Duration: 5 days
Course Code: AG166
Course Description:
A 5-day Training Course on A+ Certification Essentials; Hands-on course; teaches newcomers principles of desktop support and portable computers & OS.
Prerequisites:
Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web.
Follow on courses:
A+ Certification: Electives
Network+ Certification Support Skills
Security+ Certification
IT Project+
Relevant Certifications:
Comptia A+ Certification
This course includes the following modules:
PC Components
- The Visible PC Introduction to the PC, Key Functions of a PC, The System Case , I/O Ports and Cables , PS2 Ports , Parallel Ports , Serial Ports , USB Ports , SCSI , IEEE 1394 (Firewire) , Modem and Network Ports , Audio Ports , Joystick/MIDI Ports , Adding and Removing Peripherals
- Motherboards Motherboard Layout , System Clock , Bus Architecture , Motherboard Components , Expansion Bus and Adapter Cards , Motherboard Form Factors , Power Supply Unit (PSU)
- Processors Central Processing Unit (CPU) , Processor Terminology , Multitasking, Multiprocessing, and Multithreading , Intel Processors , AMD Processors , Processor Sockets and Chipsets
- Memory Memory Types , Memory Packaging , Memory Characteristics
- Storage Devices Storage Devices , Hard Drives , Installing a Storage Device , Preparing a Hard Disk , Floppy Drives , Optical Disk Storage , Flash Memory , Tape Drives
- Peripheral Devices PC Display Screens , Graphics Adapter , Installing a Graphics Adapter and Display , TV Tuners , Sound Cards , I/O and Communications Adapters
Portable Computers
- Portable Computers Portable and Desktop Computers
- Notebooks
- Tablet PC
- Personal Digital Assistants (PDAs)
Operating Systems
- Features of Operating Systems Microsoft Operating Systems , Overview of Windows 2000 , Overview of Windows XP , Workgroups and Domains , UNIX and Linux , Apple Mac OS X , Novell NetWare
- Installing and Upgrading Windows Overview of OS Installations , Preparing the Hard Disk , Domain or Workgroup Selection , Installation Methods , Setup Failure and Recovery , Upgrading the OS , Options for Deploying Windows
- The Windows Boot Process Windows Boot Files , Initial Startup Process , The BOOT.INI File
- Managing Windows Features of the Desktop , Windows Administrative Tools , Changing System Settings , Configuring Hardware , Optimising Windows Performance Options , Screen Savers and Power Management , Managing Software , Managing Services
- Windows Storage Management Disk Management , Navigating Windows , Working with Folders , Working with Files , Searching For Files , The Recycle Bin , My Network Places
PC Support
- Hardware Maintenance and Troubleshooting Troubleshooting Techniques , Troubleshooting Power Problems , Troubleshooting POST , Troubleshooting Internal Devices , Troubleshooting Peripherals , Notebook Troubleshooting , Preventative Maintenance
- Troubleshooting the Operating System Error Categories , Advanced Startup Options , Diagnosing Problems , Troubleshooting Applications , Remote Features
- Security Security Fundamentals , Windows Security Overview , Internet Security , Malware , Data Security
- Safety and Environmental Issues Health and Safety , Static Electricity and ESD , Materials Handling , Storage of Components for Future Use , Disposal of Consumables and Computer Equipment
- Professionalism and Communication Customer Service Skills , Basic Troubleshooting Approach , Giving Feedback , Communication with a Customer , Professionalism , Handling Customer Complaints
Printers and Scanners
- Printers and Scanners The Print Process , Installing and Configuring a Printer , Operating and Troubleshooting Printers , Scanners , Installing and Using a Scanner
Networking
- Network Concepts What is a Network? , Network Components , Network Topologies , The OSI Model , IEEE 802 Standards , Network Devices , Network Transport Protocols
- Implementing a LAN Server and Peer-to-Peer Networks , Network Components , Implementing a LAN , Network Troubleshooting Basics
- WAN and Internet Connectivity Wide Area Networks and the Internet , Accessing the Internet , Cellular Devices , Voice-over-IP
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