ITIL Service Capability: Planning, Protection & Optimisation

5 Day Course
Official ITIL Curriculum
Code PPO

Book Now - 3 Delivery Methods Available:

Scheduled Online Onsite

The course builds on the general principles covered as part of the ITIL® Foundation course. It enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams. It is suitable for those who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Objectives:

  • The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
  • The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
  • The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.

Certification:

  • The course forms part of the ITIL® Intermediate qualification programme.
  • The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.
  • Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.

Introduction to Planning, Protection and Optimization (5 topics)

  • Full understanding of PPO terms and core concepts
  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design principles

Capacity Management (4 topics)

  • The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management

Availability Management (4 topics)

  • The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization
  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices

IT Service Continuity Management (ITSCM) (5 topics)

  • The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization
  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM

Information Security Management (4 topics)

  • The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization
  • The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management

Demand Management (4 topics)

  • The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization
  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
  • The benefits and business value that can be gained from demand management in support of PPO

Planning, Protection and Optimization Roles and Responsibilities (2 topics)

  • The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.

Technology and Implementation Considerations (4 topics)

  • The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization
  • Service management tools, where and how they can be used within PPO for process implementation
  • The types of tools that support service design as related to PPO
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures
Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor

CodeLocationDurationPrice Sep Oct Nov Dec Jan Feb
ITILCPPO 5 Days $3,890
ITILCPPO
EXTENDED Classroom
(Available Live Online)
5 Days $3,890
08-12
ITILCPPO
Leeds (City Exchange)
5 Days $3,890
ITILCPPO 5 Days $3,890
08-12
ITILCPPO 5 Days $3,890
15-19
ITILCPPO 5 Days $3,890
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