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Training Course Outline

IT Vendor Courses   Cisco Voice CCVP Training Courses

CMA: Call Manager Basic Administration

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Course Duration: 2 days

Course Code: CMA

Course Description:

This two-day course is designed to provide lectures and comprehensive hands-on labs to produce a competent systems Administrators for the Cisco Call Manager product. Upon completion of this course Systems Administrators will be able to, maintain, administer and troubleshoot the systems.

 

Objectives:

 

- Identify AVVID and Call Manager Components

- Describe the various IP phone models and list their features

- Define and list benefits of Call Manager Cluster and Deployment Options

Target Audience:

 

System Administrators or any person involved in the day to day running of a Cisco CallManager phone system.

Prerequisites:

- Basic working knowledge of a computer and experience installing software onto a PC
- Basic understanding of network connectivity, Windows 2000 Server experience
- Understanding of how network devices get subnet and IP addressing information, VLAN routing and configuration, TCP networking
- Configuration of dial-peers on H.323 voice-enabled routers
- Basic route plan construction, Cisco IOS and Catalyst OS command line basics, IOS Configuration,
- Knowledge of Telephony Application Programming Interface (TAPI) and Java Telephony Application
- Programming Interface (JTAPI) (optional)
- Obtained a Cisco Certified Network Associate (CCNA) or equivalent knowledge
- Knowledge of Windows 2000 Administration
- Knowledge of Exchange Server 2000

This course includes the following modules:

Getting Started with Cisco Call Manager

• Overview
• Identifying Cisco IP Telephony Components
• Identifying Cisco Call Manager Cluster and Deployment Options

Establishing an On-Cluster Call

• Introducing Cisco IP Phones
• Configuring Cisco Call Manager to Support IP Phones
• Adding Users and Customizing User Options
• Using the Bulk Administration Tool

Enabling Features for Users

• Configuring Media Resources
• Working with Softkey Templates
• Configuring User Features

Cisco Call Manager Attendant Console

• Introduction
• Features
• Scalability and Redundancy
• Server and Administration Configuration
• Client Installation

 

Location	Duration	RRP	Oct	Nov	Dec	Jan	Feb	Mar
Click on course date to make a booking, check availability, or find out about available discounts.
London (Ros)	2 days	£895				26 - 27		16 - 17
London - Old Broad Street	2 days	£945						16 - 17
Wokingham	2 days	£945		3 - 4 5 - 6		5 - 6

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