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Training Course Outline

IT Vendor Courses   ITIL Training Courses

ITIL V2-V3 Manager's Bridge Course

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Course Duration: 5 days

Course Code: ITIL23MB

Course Description:

ITIL Manager's Certificate in IT Service Management Bridging Course to the ITIL V3 Diploma in IT Service Management gives candidates a fast track route to the new ITIL Version 3 Diploma. This Five Day Course provides a complement to training from previous ITIL versions, and is designed for holders of existing ITIL Managers Certificates.

 

The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL Versions. Managers will gain a strong understanding of the enhancements to ITIL best practice brought about through the version 3 refresh.

 

The course will provide candidates with knowledge and understanding of:

 

- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
- ITIL Qualification scheme

 

The main focus of the Bridging course will be the new content of the IT Infrastructure Library (ITIL), which covers the five core volumes that provide an end-to-end view of IT and its integration with business strategy:

 

- Service Strategy provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations’ aims and strategy.
- Service Design provides guidance on the design of new or changed services for introduction into the live environment.
- Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
- Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
- Continual Service Improvement looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision

 

Who should attend

 

This course is aimed at existing holders of the ITIL Managers Certificate in IT Service Management from earlier ITIL versions who wish to obtain an overview of the new content of ITIL V3 and achieve the ITIL Diploma in IT Service Management.

Prerequisites:

Attendees on this course must provide a copy of the appropriate ITIL Version 2 certificates, or if these are not available their certificate number. This information must be brought to the training course.

On attending the course please ensure you provide documented evidence that you have passed the ITIL(r) Version 2 Managers Certificate, by either presenting your certificate (or a copy of your certificate ) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. if the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate . Failure to this will result in you exam results being withheld by the exam accreditation body until proof of V2 Foundation accreditation has been provided. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contact on the following number 01793 417655. Thank-you for your co-operation.

You need to bring to the course with you proof of having gained your Manager’s Certificate for a previous version of ITIL. If you cannot provide this proof you may join the course but you will be unable to sit the exam. This is a requirement of ISEB.

You will be provided with pre-course V3 material and we would expect you to spend time studying this and reprising your ITIL v1 or v2 knowledge. We strongly recommend that you also obtain copies of the five core publications describing the service lifecycle.

There is a lot of information to cover on the course so we would expect delegates to spend between 1 and 2 hours each evening doing self-study.

 

Location	Duration	RRP	Dec	Jan	Feb	Mar	Apr	May
Click on course date to make a booking, check availability, or find out about available discounts.
Birmingham	5 days	£1495		5 - 9		9 - 13		18 - 22
Bristol	5 days	£1495			9 - 13		27 - 1
Coventry	4 days	£1295			9 - 12			5 - 8
Edinburgh	5 days	£1495				16 - 20
Glasgow (RenSt)	5 days	£1495		19 - 23
Leeds	5 days	£1495			16 - 20
London (Ros)	5 days	£1495	15 - 19	12 - 16	16 - 20	16 - 20	20 - 24
London - Old Broad Street	4 days	£1295		5 - 8		9 - 12	6 - 9	26 - 29
Manchester (Stock)	5 days	£1495	8 - 12		9 - 13			11 - 15
Swindon	5 days	£1495		26 - 30		30 - 3
Wakefield	4 days	£1295		26 - 29		23 - 26
Wokingham	4 days	£1295	15 - 18		23 - 26		20 - 23

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