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Training Course Outline

IT Vendor Courses Cisco Other Training Courses

IPCCE Cisco IP Contact Center Enterprise

Course Duration: 4 days

Course Code: IPCCE

Course Description:

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

Course Objectives

After completing this course the delegate will be able to:

- Explain the IPCC solution concept, components, and interaction of components
- Identify new features in IPCC 7.0
- Describe IPCC deployment models and their issues
- Determining IPCC queing and routing client options
- Design an System IPCC lab and production system
- Install, configure, test, and maintain IPCC components
- Design IPCC call flows
- Creating IPCC script
- Use Cisco's standard IPCC deployment tools
- Troubleshoot the IPCC solution set

Who should attend

- Channel Partner/Reseller
- Customer
- Employee

Prerequisites:

ICM Product Training
Cisco IP Telephony Part 1
Cisco IPCC Express & IP-IVR Deployment
Working knowledge of Windows 2003 Server, Windows XP
Basic knowledge of SQL Server 2000

Prerequisite courses:

CICMPT1: Cisco ICM Product Training part 1

CICMPT2: Cisco ICM Product Training part 2 v.7

CIPT1: Cisco IP Telephony Part 1

This course includes the following modules:

Course Content

IP Contact Centers & Routing
IPCC Components and Concepts
IPCC 7.0 Routing
IPCC Deployment Planning
Enterprise IPCC vs System IPCC

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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