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Training Course Outline

Software Development Courses   ISEB ITSQB Software Training Courses

Modelling Business Processes

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Course Duration: 3 Days

Course Code: MBP-2

Course Description:

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

 

This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

At the end of the course delegates may sit an examination to attain the ISEB Business Systems Development certificate in Modelling Business Processes. (These delegates should also book on course code MBPEX-2).

 

This is a three day course with a combination of lectures, workshops, exercises and case study work. Emphasis is placed on the practical application of the techniques discussed. Delegates will leave with techniques which can be applied in the workplace.

 

Those delegates taking the ISEB certificate will need to spend 60-90 minutes each evening on revision and example examination questions.

Relevant Certifications:

ISEB Diploma in Business Analysis

This course includes the following modules:

The context for business process modelling

• Relationship between business systems and automated systems
• Purpose of modelling business processes Approaches to business process modelling

Identifying business processes

• Definition of a business process
• Differences between the process view and the functional view of an organisation
• Advantages of the process view
• Importance of metrics
• Value chain analysis
• Relationships between processes
• Building an organisational view of processes

Modelling business processes

• Overview of different modelling techniques (swim lane diagrams, activity diagrams)
• Modelling notation and rules
• Events that trigger business processes
• The outcomes from business processes
• The stakeholders involved with business processes

Evaluating and improving business processes

• Modelling as-is business processes
• Identifying problems with the as-is process Problem analysis
• Benchmarking
• Identifying inappropriate workflows
• Identifying inappropriate IT support
• Staffing issues
• Challenging the business rules
• Modelling the to-be business processes Implementing the new approach

Transition from business modelling to system requirement specification

• Extent of IT support for the business processes Scoping the IT development effort
• Documenting IT system requirements
• Integration of process modelling, requirements definition and systems development
• Related issues: Organisational design, Procedure design, Skills profiling and training, Managing change

 

Location	Duration	RRP	Oct	Nov	Dec	Jan	Feb	Mar
Click on course date to make a booking or check availability.
Aberdeen	3 days	£1320		11 - 13
Birmingham	3 days	£1320			3 - 5
Dublin (Fitzwilliam Place)	3 days	£1320				7 - 9
Edinburgh	3 days	£1320		3 - 5			24 - 26
Glasgow (RenSt)	3 days	£1320			10 - 12
Leeds	3 days	£1320	22 - 24
London (Ros)	3 days	£1320	20 - 22	4 - 6			16 - 18 18 - 20	18 - 20
Milton Keynes	3 days	£1320		12 - 14

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