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Training Course Outline

IT Vendor Courses   Cisco Voice CCVP Training Courses

CTUC: Troubleshooting Cisco Unified Communications Systems

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Course Duration: 5 days

Course Code: CTUC

Course Description:

Course Content:

 

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Outline

 

- Troubleshooting Methodology
- Analyzing and Isolating Problems
- Common Unified Communications Problems Symptoms
- Fixing Problems
- Services, Resources and Tools for Troubleshooting

 

Course Objectives

 

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.

Relevant Certifications:

CCVP Cisco Certified Voice Professional

This course includes the following modules:

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

• Introducing Cisco Unified Communications Systems Troubleshooting
• Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
• Gathering Information for Troubleshooting

Troubleshoo Cisco Unified CallManager-Related Issues

• Troubleshooting Common Endpoint Registration Issues
• Troubleshooting Cisco Unified CallManager Availability Issues
• Troubleshooting Cisco Unified CallManager Security Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Replication Issues
• Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

• Introducing Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting Offsite Call Issues
• Troubleshooting Intercluster Dial Plan Issues
• Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

• Defining Common Voice and Video Quality Issues
• Troubleshooting Voice over IP Quality Problems
• Troubleshooting Echo
• Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

• Troubleshooting Common Cisco Unity Integration Issues
• Troubleshooting CTI Issues
• Troubleshooting Media Resource

 

Location	Duration	RRP	Jul	Aug	Sep	Oct	Nov	Dec
Click on course date to make a booking, check availability, or find out about available discounts.
Coventry	5 days	£1850						1 - 5
London (Ros)	5 days	£1850	28 - 1
London - Old Broad Street	5 days	£1850	21 - 25				17 - 21
Wokingham	5 days	£1850			22 - 26

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