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CTUC: Troubleshooting Cisco Unified Communications Systems


This course includes classroom labs for live hands-on trainingThis course follows an offical curriculum for certification


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Course Duration: 5 days


Course Code: CTUC


Course Description:


Course Content:

 

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).


Course Outline

 

- Troubleshooting Methodology
- Analyzing and Isolating Problems
- Common Unified Communications Problems Symptoms
- Fixing Problems
- Services, Resources and Tools for Troubleshooting

 

Course Objectives

 

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.


Relevant Certifications:

CCVP Cisco Certified Voice Professional


This course includes the following modules:

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

  • Introducing Cisco Unified Communications Systems Troubleshooting
  • Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
  • Gathering Information for Troubleshooting

Troubleshoo Cisco Unified CallManager-Related Issues

  • Troubleshooting Common Endpoint Registration Issues
  • Troubleshooting Cisco Unified CallManager Availability Issues
  • Troubleshooting Cisco Unified CallManager Security Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Replication Issues
  • Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

  • Introducing Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting Offsite Call Issues
  • Troubleshooting Intercluster Dial Plan Issues
  • Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

  • Defining Common Voice and Video Quality Issues
  • Troubleshooting Voice over IP Quality Problems
  • Troubleshooting Echo
  • Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

  • Troubleshooting Common Cisco Unity Integration Issues
  • Troubleshooting CTI Issues
  • Troubleshooting Media Resource

 

Location

Duration

RRP

Mar

Apr

May

Jun

Jul

Aug

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Cirencester

5 days

£1950

 

 

 

28 - 2

 

 

Wokingham

5 days

£1950

 

12 - 16

 

 

 

 


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