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Training Course Outline

IT Vendor Courses   Microsoft Dynamics Training Courses

M8538: Microsoft Dynamics GP 9.0 Field Service

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Course Duration: 3 days

Course Code: M8538

Course Description:

The three day Microsoft DynamicsT GP Field Service - Implementation course identifies the key factors that are prevalent in a successful deployment of the Field Service software. A variety of planning, scheduling and implementation tools are provided to assist you during Microsoft Dynamics GP Field Service implementations

This course also reviews each of the modules included in the Field Service suite. Included are sample questions to ask the customer to help determine the appropriate setup features to ensure a successful implementation for each module. Multiple class labs are introduced for class participation to allow hands on practice of the techniques learned.

 

A thorough understanding of these topics allows you to have confidence in managing your first or your 15th Field Service implementation.

 

Partners wishing to embrace the skills and techniques needed to ensure a successful deployment of any and all of the Field Service modules.

 

The class is targeted toward partners who need to understand the technical aspects of Microsoft Dynamics GP Field Service Implementations and gain knowledge of managing a successful deployment of the software.

Prerequisites:

Before attending this course, students must have:

- General knowledge of Microsoft Windows

- Basic knowledge of Microsoft Dynamics GP Foundation series, Inventory, Sales Order Processing, Payables Management, Purchase Order Processing, Service Call Management, Contract Administration, Preventive Maintenance, Returns Management, and Depot Management

Prerequisite courses:

M8506: Microsoft Dynamics GP 9.0 Foundation I

M8512: Microsoft Dynamics GP 9.0 Inventory

M8514: Microsoft Dynamics GP 9.0 Sales Order Processing

M8509: Microsoft Dynamics GP 9.0 Payables Management I

M8513: Microsoft Dynamics GP 9.0 Purchase Order Processing

M8539: Microsoft Dynamics GP 9.0 Field Service - Service Call Management

M8537: Microsoft Dynamics GP 9.0 Field Service - Contract Administration

M8540: Microsoft Dynamics GP 9.0 Field Service - Preventative Maintenance

M8536: Microsoft Dynamics GP 9.0 Field Service - Returns Management

M8541: Microsoft Dynamics GP 9.0 Field Service - Depot Management

Relevant Certifications:

Microsoft Certified Business Management Solutions Specialist: For Dynamics GP

Microsoft Certified Business Management Solutions Professional: For Dynamics GP

This course includes the following modules:

Field Service Implementation Tools

• Successful Software Deployment
• A Roadmap to Success
• FSS Features, Requirements and Additional Resources
• Requirements Analysis
• Project Management Tools

Service Call

• Service Call Setup overview
• Service Call Process flow

Contract Administration

• Contract Administration Setup overview
• Contract Administration Process flow

Preventive Maintenance

• Preventive Maintenance Setup overview
• Preventive Maintenance Process flow

Returns Management

• Returns Management Setup Overview
• Returns Management Process flow

Depot Management

• Depot Management Setup Overview
• Depot Management Process flow

Field Service Web Products

• eService review
• eReturns review
• eTech review

 

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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