Perpetual Solutions
Tuition House
27-37 St Georges Road, London
SW19 4DS

+44 (0)20 7620 0033
+44 (0)20 7620 0055

Training Course Outline

IT Vendor Courses Cisco Other Training Courses

CUCCXD: Unified Contact Center Express and Unified IP IVR Deployment

Course Duration: 5 days

Course Code: CUCCXD

Course Description:

This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts, the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.

After completing this course the student should be able to:

Design and plan an IP Contact Center and an Unified IP IVR implementation
Install or discuss CRS components, servers, agent and supervisor desktops and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified CCX features and capabilities
Troubleshoot installations and workflows

Who Should Attend

Channel Partner/Reseller, Customer, Employee

Prerequisites:

Internetworking Fundamentals
Basic IP Telephony Concepts
Cisco CallManager Deployment
Cisco IP Phones, Softphones
Contact Center Operations
Microsoft Windows 2000
MS SQL 2000, MSDE Databases

Relevant Certifications:

Cisco IP Contact Center Express Specialist

This course includes the following modules:

Course Content

CRS Product Overview
CRS Design and Ordering
Installation & Configuration
Script Editor
Creating Scripts and Applications
Configuring UCCX ACD
Creating Scripts for Contact Centers
Using Cisco Desktop Admin (CDA)
Supervisor Remote Monitoring
Using ASR and TTS
Outbound Preview Dialing
Reporting
Troubleshooting

Location	Duration	RRP	May	Jun	Jul	Aug	Sep	Oct
Click on course date to make a booking, check availability, or find out about available discounts.
London - Old Broad Street	5 days	£1995	19 - 23				8 - 12
Wokingham	5 days	£1995			21 - 25

<< Previous 6 Months

Next 6 Months >>

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

Save as PDF

Print Print this course