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Training Course Outline

IT Vendor Courses Cisco Other Training Courses

CIPCCE: IP Contract Centre Enterprise

Course Duration: 5 days

Course Code: CIPCCE

Course Description:

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

IP Contact Centers & Routing
IPCC Components and Concepts
IPCC 7.0 Routing
IPCC Deployment Planning
Enterprise IPCC vs System IPCC

Who Should Attend:

- Channel Partner/Reseller
- Customer
- Employee

After completing this course the delegate will be able to:

- Explain the IPCC solution concept, components, and interaction of components
- Identify new features in IPCC 7.0
- Describe IPCC deployment models and their issues
- Determining IPCC queing and routing client options
- Design an System IPCC lab and production system
- Install, configure, test, and maintain IPCC components
- Design IPCC call flows
- Creating IPCC script
- Use Cisco's standard IPCC deployment tools
- Troubleshoot the IPCC solution set

Prerequisites:

ICM Product Training
Cisco IP Telephony Part 1
Cisco IPCC Express & IP-IVR Deployment
Working knowledge of Windows 2003 Server, Windows XP
Basic knowledge of SQL Server 2000

Prerequisite courses:

CICMPT1: Cisco ICM Product Training part 1

CICMPT2: Cisco ICM Product Training part 2 v.7

CIPT1: Cisco IP Telephony Part 1

Location	Duration	RRP	May	Jun	Jul	Aug	Sep	Oct
Click on course date to make a booking, check availability, or find out about available discounts.
London (Ros)	4 days	£1850	27 - 30

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