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Training Course Outline

IT Vendor Courses   ITIL Training Courses

Half Day ITIL Service Management Awareness

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Course Duration: Half day

Course Code: QASMA-2

Course Description:

IT Service Management is about promoting professional, efficient and effective support & delivery of IT Services that meet agreed service levels and costs on an ongoing basis.

Ever-changing business requirements, heightened organisational reliance on IT and the increasing complexity of IT systems coupled with on-going management pressure to reduce costs provides an increasingly challenging environment for today's IT staff.

All these factors have caused most leading organisations to carefully examine how they implement, support and deliver IT Services.

This course provides an introduction to some of the key themes of best practice IT Service Management based on the public ITIL®(IT Infrastructure Library®) guidance.

 

On completion delegates will be able to:

 

- Structure their understanding of Service Management
- Articulate the benefits of good Service Management to their organisation
- Understand the principles and concepts underlying Service Management best practice
- Focus on critical success factors in Service Management implementation
- Begin to identify ways to make better use of key enabling technologies

 

(ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office)

 

(IT Infrastructure Library ® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce)

Prerequisites:

Delegates should have some appreciation of the building blocks of IT services

 

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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