Perpetual Solutions
Tuition House
27-37 St Georges Road, London
SW19 4DS

+44 (0)20 7620 0033
+44 (0)20 7620 0055

Training Course Outline

Wireline Telecom Courses Telecomms Billing Training Courses

Billing Mobile GSM Services

Course Duration: 1 Day

Course Code: PWS140

Course Description:

This course has been retired, please go to Billing for GSM, GPRS and 3G Mobile Systems. You will find the link to this course in the prerequisites below. Should you require this course which looks solely at GSM Billing, this can be delivered onsite.

This course is designed to be an introduction to the unique situation of billing for GSM services. Effective billing solutions have enabled the GSM industry to grow and evolve into the services we receive today and will enable the wireless market to evolve further onto 3G mobile services. This course will cover all aspects of mobile billing, processes and features, and will raise important issues for future development to GPRS and onto 3G services.

At the end of this course, delegates will be able to:
Understand the processes of billing mobile services and their idiosyncrasies in comparison with fixed line billing
Understand the issues faced with mobile operators for pricing, tariffs and packages
Understand how evolved mobile services will be billed and what this means to the customers

Prerequisites:

Delegates do not have to have any prior billing experience, however an understanding of how mobile operators work will be advantageous. This course is designed for new starters and less experienced billing professionals who require a thorough overview of billing for mobile services.

Follow on courses:

Billing for GSM, GPRS and 3G Mobile Systems

This course includes the following modules:

Understanding GSM

What is GSM
Components of a GSM Network
Differences from fixed line networks

The GSM Market

Differences with mobile operators
What services are available?
How tariffs are structured currently

Customer Care

Role of Customer Care in mobile billing
Customer Acquisition
Churn Management
Fraud Prevention
Retention

Call Processing

What is a CDR (Call Detail Record)
How is it used
What is mediation
Call rating

Roaming

What is roaming?
How are CDR's compiled for roaming
The complexities of roaming records
Roaming agreements

Fraud: Issues and Prevention

Types of fraud
Access fraud
SIM cloning
Bad debt
Roaming
Preventative methods
Credit Checking
Authentication
Pre-Paid Services

Future Developments

Evolution to packet networks
GPRS
EDGE
UMTS
New services with 3G
Types of billing and how this will change

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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