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Training Course Outline

Software Development Courses Business Solutions Training Courses

M8365: Navision 4.0 Service Management

Course Duration: 3 days

Course Code: M8365

Course Description:

The course is intended for the employees at Microsoft Business Solutions Partners who want to demonstrate and set up Service Management, and for those who want to be able to provide support for Service Management.

Please note: This course concentrates on the software features and functionality of Microsoft Navision related to Fixed Assets. It is not intended to teach consultancy of Business Processes or the planning and decision making steps required during an industry deployment of Microsoft Navision

Prerequisites:

Participants of this course need to have a basic knowledge of Microsoft Navision (equivalent to the contents of the Microsoft Business Solutions – Navision Essentials course).

This course includes the following modules:

The Service Management Application

Introduction
Overview of Service Management within Microsoft Navision
The Structure of Service Management within Microsoft Navision
References

Service Management Setup

Introduction
The Service Management Setup Window
Time Management and Planning Setup
Service Order Setup
Service Item Setup

Service Items

Introduction
Creating Service Items
Troubleshooting
Service Item History
Service Item Reports

Service Orders

Introduction
Creating Service Orders
Creating Service Item Lines
Creating Service Quotes
Service Order Reports

Working on Service Orders

Introduction
Working on Service Tasks
Registering Spare Parts
Registering Resource Hours
Registering Service Costs and Text Lines
Completing Service Orders

Service Price Management

Introduction
Service Price Adjustment Groups
Service Price Groups
Service Price Adjustment in Detail

Planning Management

Introduction
Resource and Resource Groups
Allocation
Allocation Status and Repair Status
Reports

Creating Service Contracts

Introduction
Setting Up Service Contracts
The Service Contract Window
Creating Service Contract Quotes and Converting Them into Service Contracts
Creating Service Contracts Directly

Working on Service Contracts

Introduction
Updating Contracts
Periodic Activities
Service Contract History

Service Contracts – Advanced

Introduction
Creating Multiple Service Contracts
Updating the Annual Amount of a Service Contract
More Advanced Functionality

To make an enquiry for this course to be run ONSITE at your location, click here or call Sales on +44 (0) 20 7620 0033.

Perpetual Solutions are a global provider of onsite training solutions throughout London, UK and the rest of the world. For scheduled training our UK partner network provides an unrivalled choice of courses.

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