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Training Course Outline

IT Vendor Courses   Microsoft Windows 2003 Training Courses

Windows Server 2003 Helpdesk Essentials

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Course Duration: 2 days

Course Code: QAWSHE-1

Course Description:

Introducing Windows XP and Windows 2003 Active Directory to an organisation introduces many new challenges for support staff. Focusing on "quick win" problem solving this course explores the main interface controls and features within Windows XP and the use of remote control and administration tools. The course will demonstrate typical problems and look at troubleshooting techniques for dealing with them. It will also introduce the concepts behind Active Directory and focus on the basics of account creation, management and search facilities.

 

This course makes use of practical hands-on exercises to reinforce the concepts, tools and features covered in the lecture material

Prerequisites:

This course is aimed at help-desk support professionals that are not familiar with supporting the Windows XP operating system or the Windows 2003 Active Directory environment.

Experience of the Service Desk or Help-Desk support role is essential. This course presumes that the attendees have basic Windows navigation skills and experience using Microsft Office products.

This course includes the following modules:

Windows XP Desktop Environment

• Windows XP themes; Desktop Changes; Task bar features; Searching capabilities; Folder and display options and the Multilingual User Interface

Windows XP Desktop Configuration

• The new Control Panel; The registry; Power Management; Roaming Profiles; Folder Redirection; Offline Files and the new Security Centre.

Windows XP System Maintenance

• Using Secondary Logon for Administration; Computer Management; Event viewer; Remote Assistance and Desktop; Task Manager; Troubleshooting NTFS file permissions and using the Effective Permissions Tab; Internet Explorer security settings.

Active Directory Concepts

• Active Directory Forest structure; Domains; Organisational Units; Group Security concepts; Active Directory Sites and Replication latency; Locating logon scripts.

Working With Active Directory

• Using Active Directory Users and Computers to create accounts and groups; exploring the search capability and saved queries; Introducing group policy and resultant set of policies.

Office 2003 New Features

• The new look; task panes; document comparison; clipboard improvements; Configuring Outlook Exchange caching mode; Outlook permissions and .pst file

 

Location	Duration	RRP	May	Jun	Jul	Aug	Sep	Oct
Click on course date to make a booking, check availability, or find out about available discounts.
London (Tab)	2 days	£880			7 - 8

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