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CMA: Call Manager Basic Administration


This course is Hands-On with on-site equipmentThis course follows an offical curriclum for certifaction


Course Duration: 2 days


Course Code: CMA


Course Description:


This two-day course is designed to provide lectures and comprehensive hands-on labs to produce a competent systems Administrators for the Cisco Call Manager product. Upon completion of this course Systems Administrators will be able to, maintain, administer and troubleshoot the systems.

 

Objectives:

 

- Identify AVVID and Call Manager Components

- Describe the various IP phone models and list their features

- Define and list benefits of Call Manager Cluster and Deployment Options


Target Audience:

 

System Administrators or any person involved in the day to day running of a Cisco CallManager phone system.


Prerequisites:

- Basic working knowledge of a computer and experience installing software onto a PC - Basic understanding of network connectivity, Windows 2000 Server experience - Understanding of how network devices get subnet and IP addressing information, VLAN routing and configuration, TCP networking - Configuration of dial-peers on H.323 voice-enabled routers - Basic route plan construction, Cisco IOS and Catalyst OS command line basics, IOS Configuration, - Knowledge of Telephony Application Programming Interface (TAPI) and Java Telephony Application - Programming Interface (JTAPI) (optional) - Obtained a Cisco Certified Network Associate (CCNA) or equivalent knowledge - Knowledge of Windows 2000 Administration - Knowledge of Exchange Server 2000


This course includes the following modules:

Getting Started with Cisco Call Manager

  • Overview
  • Identifying Cisco IP Telephony Components
  • Identifying Cisco Call Manager Cluster and Deployment Options

Establishing an On-Cluster Call

  • Introducing Cisco IP Phones
  • Configuring Cisco Call Manager to Support IP Phones
  • Adding Users and Customizing User Options
  • Using the Bulk Administration Tool

Enabling Features for Users

  • Configuring Media Resources
  • Working with Softkey Templates
  • Configuring User Features

Cisco Call Manager Attendant Console

  • Introduction
  • Features
  • Scalability and Redundancy
  • Server and Administration Configuration
  • Client Installation