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Foundation Certificate in IT Service Management

This is designed to provide a foundation level of knowledge in IT Service Management and is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the IT Infrastructure Library (ITIL). The Foundation Certificate in particular enables people to understand the terminology used within ITIL.

The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background.

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This Certification is relevant to the following Courses:

ITIL V3 Foundation Certificate in IT Service Management

ITIL V2 Foundation Certificate in IT Service Management

ITIL Foundation Course

This Certification is a prerequisite to the following Courses:

ITIL V2 Practitioner Certificate in Service Level Management

ITIL V2 Practitioner Certificate in Service Desk & Incident Management

ITIL V2 Practitioner Certificate in Problem Management

ITIL V2 Practitioner Certificate in Change Management

ITIL Service Delivery

ITIL Service Support

ITIL V2 Manager's Certificate in IT Service Management - Part 2 Service Delivery

ITIL V2 Manager's Certificate in IT Service Management - Part 1 Service Support

ITIL V2 Practitioner Certificate in Configuration Management

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